How Much Does Delivery Cost?
All orders over $100 qualify for free courier delivery nationwide, unless the address is classed as a rural address. Orders under $100 (and all rural orders) will incur a delivery fee of $4.95. Please note tracking parcels for rural addresses can only be done as far as to your local rural contractor & a delivery signature may not be required by them, or they may sign for it on your behalf. Delivery is therefore at the customers own risk.
Sorry we do not deliver to PO Boxes or to any address outside of New Zealand.
How Do I know When My Order Has Been Dispatched?
Simple, we will send you a confirmation email the day your order has departed our store, in most cases this will be the same day you place your order if we receive it by 2pm (weekdays). The email will include tracking information so you can monitor your order’s delivery progress. If you think there is a delay, please call us on 0800 777 877 or email: [email protected] & we will look into it for you.
What Courier Company Do You Use?
We use PBT couriers. Click on the PBT logo below to go to the courier tracking page www.pbt.co.nz
Enter your tracking ID to check the progress of your delivery.
Is Delivery Guaranteed?
Absolutely! Please Note: If you have a rural address tracking parcels can only be done as far as to your local rural contractor & a delivery signature may not be required by them or they may sign for it on your behalf, in this circumstance delivery is at the customers own risk.
How Long Does Delivery Take?
Our dispatch facility is located in Christchurch, target delivery times are:
North Island: 2 days. Deliveries are made Monday – Friday only.
South Island: 1 – 2 days. Deliveries are made Monday – Friday only.
Cut off for same day dispatch is 2pm.
Orders placed after 2pm Friday will be processed on Monday.
Rural (RD) addresses: Please allow an extra 1-2 days for delivery
Note: Our courier delivers to your local rural contractor, who signs for your parcel on your behalf.