Shipping and Delivery

How Much Does Delivery Cost?

Orders under $75 incur a delivery fee of $4.99. Please note tracking parcels for rural addresses can only be done as far as to your local rural contractor & a delivery signature may not be required by them, or they may sign for it on your behalf. Delivery is therefore at the customers own risk.

Sorry we do not deliver to PO Boxes or to any address outside of New Zealand.

How Do I know When My Order Has Been Dispatched?

Simple, we will send you a confirmation email the day your order has departed our store, in most cases this will be the same day you place your order if we receive it by 2pm (weekdays).

What Courier Company Do You Use?

We use NZ Post. You will receive tracking for your order via email upon despatch. It is easiest to deal directly with NZ Post referencing the tracking number for any order updates. All orders are sent with signature required, if you have specific instructions for delivery please ensure you add notes at the time of order. Authority to leave your parcel without a signature must be done through NZ Post.

How Long Does Delivery Take?

Our facility is located in Christchurch, target delivery times are:
North Island: 2 days. Deliveries are made Monday – Friday only.
South Island: 1 – 2 days. Deliveries are made Monday – Friday only.
Cut off for same day dispatch is 2pm.
Orders placed after 2pm Friday will be processed on Monday.
Rural (RD) addresses:  Please allow an extra 1-2 days for delivery
Note: Our courier delivers to your local rural contractor, who signs for your parcel on your behalf.